Policies

  • © 2022 Natalie Mussotto Art

    All rights reserved. Natalie Mussotto legally owns the rights to her intellectual property, including images and writing. It is registered with the US Copyright Office and can only be transferred in writing. 

    You may not copy, reproduce, distribute, display, modify, publish, transmit, transfer or sell, create derivative works from, or in any way exploit any writing or art works in whole or in part published on nataliemussotto.com without written permission from the artist. For more information, visit the US Copyright Office website.

  • Most items in are made to order. Drop shipping allows artworks to be safely packaged and reduces overproduction.

    • For art prints, please allow 3-5 business days for standard shipping.

    • Rush order flat prints can be processed within 2-3 business days. Please note, custom framing slows rush order shipping times to 3-5 business days.

    • For apparel & accessories, please allow 7-10 business days for standard shipping.

  • At this time, Natalie does not offer returns or exchanges on most orders. Drop shipping requires a lot of time/money/resources to get your order to you. As her small business grows, Natalie intends to supply enough inventory for a more streamlined return and exchange policy in the near future.

    • Natalie will gladly take returns for any printing quality issues or damages in shipping within 30 days of delivery. She will work with her printer directly to replace the item for you.

    • She is not responsible for lost or stolen items, or for any damage incurred after arrival.

    If you have any problems with your order, please send Natalie a message using the online contact form with the order number included in the subject line. Please have photos of damage prepared to expedite the process.

  • Personal information

    Natalie Mussotto understands your desire to protect personal information. She intends to inform you how your personal information will be gathered, tracked or used, and to give you the right to choose what is shared online.

    This site is hosted by Squarespace, which requests personal information when you create an account, place an order, correspond with Natalie or engage in certain other activities on the website. For example, if you submit an order online, the site will ask you for information necessary to complete the transaction such as your name, address, and credit card number. You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction. View Squarespace privacy statement.

    How information is used

    Natalie may use personally identifiable information in the following ways:

    • To provide you with information about product and service updates, and upcoming events;

    • To provide you with special offers and newsletters that may be of interest to you.

    With whom we may share your information

    Natalie does not sell, rent, or lease its customer lists to third parties. She may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. 

    Security

    When you submit sensitive information via the website, your information is protected both online and offline. Credit card information is transmitted using secure encryption via Stripe. View Stripe privacy statement.

    Use of Cookies

    This site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

    You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

    Business Partners 

    On this site, there are links to companies with whom Natalie has a business relationship. Natalie is not responsible for the privacy practices of her business partners. She encourages you to read their privacy statements, as they may differ from hers. 

    Privacy Contact Information

    If you have any questions, comments, or would like to change your communication preferences, please contact Natalie directly through her online contact form.